Sales Policy of Quinnmavel – Toy Brand
Effective from November 28, 2024

Welcome to Quinnmavel – your ultimate destination for safe, fun, and educational toys for children of all ages. At Quinnmavel, we are committed to providing high-quality, innovative, and engaging toys that inspire creativity and support the developmental needs of every child. Our sales policy ensures a seamless and secure shopping experience for you.

1. Order Process

At Quinnmavel, we strive to make your shopping experience as simple and pleasant as possible. When you place an order with us, you will be guided through our easy-to-use website, www.quinnmavel.com. You can browse our wide selection of toys, from educational toys to creative playsets, and choose the ones that best suit your child’s needs. Once you have added items to your cart, you can proceed to checkout.

During checkout, we will request essential information such as shipping address and payment details. We accept a wide variety of secure payment methods, including credit cards, debit cards, and PayPal. Once your payment is processed, you will receive an order confirmation email, along with an estimated delivery date.

2. Pricing and Payment

All prices listed on our website are in U.S. Dollars (USD) and are exclusive of taxes and shipping fees. The total cost of your order will be displayed before you finalize your purchase. Any applicable taxes or additional fees will be clearly outlined at checkout.

We accept various payment methods, including:

  • Visa, MasterCard, American Express
  • PayPal
  • Other payment options as available at checkout

All payments are processed securely, and your financial information is protected.

3. Shipping Policy

We offer fast and reliable shipping for all our toys across the United States. Once your order is confirmed, we will begin processing and packaging your toys. Our shipping services are carried out through trusted carriers to ensure that your toys arrive safely and on time.

  • Domestic Shipping: Orders within the U.S. will typically arrive within 5-7 business days.
  • International Shipping: For international orders, shipping times may vary based on the destination country.

Please note that Quinnmavel is not responsible for any customs duties, taxes, or import fees incurred during international shipping.

4. Returns and Refunds

At Quinnmavel, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your toys, we offer a 30-day return policy from the date of purchase. You can return unused and unopened toys for a full refund or exchange.

To initiate a return, please contact our customer service team at [email protected] or call our hotline at (919) 552-3763. Please provide your order number and the reason for the return.

Return Criteria:

  • The item must be unused, unopened, and in its original packaging.
  • Customers are responsible for the return shipping costs unless the item is defective or damaged upon arrival.

We do not accept returns for used or opened toys for hygiene and safety reasons.

5. Customer Support

Our dedicated customer support team is always here to help. If you have any questions or concerns regarding your order, shipping, or our products, please do not hesitate to reach out to us. We are happy to assist you!

Our customer service hours are Monday to Friday, 9 AM to 5 PM (EST). We aim to respond to all inquiries within 24 hours.

6. Privacy and Security

At Quinnmavel, your privacy is our priority. We are committed to protecting the personal information you share with us during your shopping experience. Our website uses secure encryption technology to safeguard your payment details and personal data.

For more information on how we collect, use, and protect your information, please read our full Privacy Policy.

7. Warranty

Quinnmavel stands behind the quality of our toys. Each product is thoroughly tested for safety and durability. If you experience any issues with your toy within the warranty period, please contact us at [email protected] to arrange for a replacement or refund.

Warranty Coverage:

  • Only applies to defects in materials or craftsmanship.
  • Does not cover damage due to misuse or normal wear and tear.

8. Discounts and Promotions

From time to time, Quinnmavel offers special discounts, seasonal promotions, and exclusive offers. To stay up to date with the latest offers, subscribe to our newsletter at www.quinnmavel.com. We also provide occasional promo codes that can be applied during checkout for extra savings.

Please note that discounts and promotions cannot be combined with other offers unless stated otherwise.

9. Contact Information

For any inquiries or issues regarding your order, our products, or anything else, please feel free to contact us:

We value your feedback and are dedicated to providing an outstanding customer experience.

Thank you for choosing Quinnmavel for your child’s playtime. We are thrilled to be part of your child’s growth and development with our engaging and fun toys.